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    Frequently Asked Questions

    How do I pay?

    We support cash on delivery, if you need to pay online, please contact our customer service to transfer the funds.

    How long does transportation take?

    Delivery usually takes between 3 and 7 working days. The exact time is based on whether or not the goods are in stock at the local warehouse, and if they are not, they will be shipped directly to you from the supplier.

    Can I return the package and get a refund?

    Yes, we accept returns and refunds. But only for valid reasons. Please read ourReturn & Exchange Policyto receive a refund.

    Can I pick up and pay at a supermarket in Taiwan?

    Yes, you can place your order on the website by filling in the store number at the street address, or by contacting customer service.